Process Management

A process-oriented design of the business organization requires the comprehensive understanding of processes in the business as well as the improvement of processes that add value to the business.

In this respect, the process-oriented organization, namely the operation of assignments as well as temporal and spatial aspects is of special importance.

Thinking and working process-oriented results in dissolving the fixed functions in the business. This helps establishing a network that integrates everyone included in the chain of added value. The results of this process are measurable and ensure stronger customer orientation and the cooperation of all parts of the business.

The Target Group

The training courses and seminars aim at entrepreneurs and executives as well as employees of small- and medium-sized companies and large concerns, non-profit organizations and in public administration, working on and optimizing the business processes.

The Aim:

The participants gain necessary basic knowledge and are introduced to the approaches and methods in the field of Process Management. They are also enabled to adopt and implement it in their own organization.


  • Module 1: Basics and approaches for implementing Process Management Systems
  • Module 2: Changes in the business
  • Module 3: Controlling and optimizing Process Management – Life Cycle and standards

The Certification

The participiant receives an international accredited certificate “Process Manager” according to EN ISO 15504:2004 (after Module 1) or “Senior Process Manager” according to EN ISO/ IEC 17024 (after Module 3).


Are you interested in this training? 

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