Work Health Program

Introduction:

Including workplace health promotion in a company’s philosophy reduces occupational stress factors and avoids a monotonous posture and muscle inactivity, activates the cardiovascular and vegetative nervous system, increases the mental performance and lower chronicle health issues

Benefits to the Individual:

  • The employees are trained to recognize stress factors related to work and know techniques to avoid or minimize them – not only at work but also in their daily lives and free time.
  • The work health program is oriented on WHO’s ICF-classification and emphasizes the individual health resources and not limitations (salutogenesis).
  • The program starts with a screening to identify the individual occupational stress factors grouped into the four modules back, stress, sitting and standing.
  • The modules’ teaching contents gets provided through cognitive, motoric and socio-affective interventions and allow a transfer to the participants’ daily lives.

Best for: Workplace health programs can lead to change at both the individual (i.e., employee) and the organization levels.

Employers, workers, their families and communities all benefit from the prevention of disease and injury and from sustained health.

Train the Trainer

Introduction:

This train-the-trainer workshop focuses on the latest trends and theories of competence-based and learner-justifyed methodology. Experience newest methods and an activating didactical approach for vocational adult training.

Topics:

  • Practical methods for adult vocational training
  • Presentation techniques and methods for trainings
  • Competence-based lecture forms
  • Planning, designing and setting tasks
  • Special emphasis on and practice of media, visuals and regalia use
  • Competence-based learning & didactics
  • Creative and learner-justifyed training methodology
  • Assessment tools for trainings

Benefits to the Individual:

  • The best ways of planning and designing future trainings
  • Competence-based training methods for your own teaching
  • Ways to instruct, guide and support your learners
  • Efficient tools and rules for know-how transfer and instructional competence-based learning
  • Learn how to follow a learner-justifyed approach

Best for: The Training the trainer training course is suitable for anyone who wishes to develop their training skills. You may run training sessions on behalf of your organization or be asked to share your knowledge in support of the professional development of colleagues at work.

Manage your Energy not your Time

Introduction:

Organizations are demanding ever-higher performance from their workforces. People are trying to comply, but the usual method–putting in longer hours–has backfired. They’re getting exhausted, disengaged, and sick. And they’re defecting to healthier job environments. By fostering deceptively simple rituals that help employees regularly replenish their energy, organizations build workers’ physical, emotional, and mental resilience. These rituals include taking brief breaks at specific intervals, expressing appreciation to others, reducing interruptions, and spending more time on activities people do best and enjoy most.

Benefits to the Individual:

  • Physical Energy
  • Emotional Energy
  • Mental Energy
  • Spiritual Energy
  • How you can help your people

Best for: Entrepreneurs, Managers Supervisors, Team leaders and Team members, Medical staff and Administrative staff, front desk and call justify staff

Stress Management

Introduction:

In everyday work, all people find themselves under stress. All this comes as a result of the lack of time management and other resources deployed in the possession. The purpose of this training is to familiarize participants with various techniques and tools for the best management of time, and to allow them to use the techniques learned.

Benefits to the Individual:

  • Definition of stress
  • Establish stress management
  • Reaction to stress (positive / negative)
  • Addressing stress
  • Thinking Positively
  • Manage time
  • Balance between work and family
  • Communicating the fruit
  • Developing Support Systems

Best for: Our Stress management training course is for any manager at any level who wants a clear legal framework and greater confidence in dealing with absence and poor performance in staff. We work with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Communication

Introduction:

During the training participants learn the importance of getting out of their comfort zone and how to improve their communication skills via active listening, building relationships based on trust, the power of influence and how to resolve conflict.

An important part of the training was dedicated to activities and discussions on the covered topics.

Benefits to Individual:

Communication

  • The trap of the Comfort Zone
  • Defining Communication
  • The importance of communication
  • A model for communication
  • Verbal communication
  • Non-verbal communication

Active Listening

  • Filter for facts
  • The LISTEN models
  • Levels of listening
  • Giving feedback
  • Game / study case

Building Trust Relationships

  • Examining relationships
  • Building rapport
  • The importance of trust
  • Levels of trust

The power of influence

  • Goals of influence
  • The spheres of influence
  • Qualities of successful influencers
  • Influencing styles
  • Activity

Communication and conflict

  • Types of workplace conflict
  • Where does the conflict occur?
  • Methods for conflict resolution
  • Study case/practice

Communicating vertically and horizontally         

  • Effective communication with peers
  • Effective communication upwards (with line managers)
  • Games / study cases

Assertiveness

  • Emotional intelligence
  • 3 interpersonal styles (passive, assertive, aggressive)
  • Developing assertiveness
  • Assertive communication techniques
  • Games/study cases

Best for: Supervisors, team leaders and team members, medical staff and administrative staff, front desk and call justify staff.

Customer Service Etiquette

Introduction:

This training will the participants in this training to appreciate the importance of empathy (vs. sympathy), learn the elements of business etiquette that contribute to employee/client experience, improve verbal and non-verbal communication skills, learn how to elevate the level of service given to clients, learn how to deal with stress, stay positive, and deal with difficult situations on the job and inculcate a sense of ownership and accountability. Participants will gain knowledge on how to create “moments of truth” for clients, learn the key skills of dealing face-to-face with customers and how to communicate effectively, learn the best ways to provide exceptional service by understanding the needs and expectations of a customer (including future needs and expectations), gain an understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds and understand how to create customer loyalty through great customer service and excellent customer care.

Benefits to individual:

 

  • Role definition and ground realities
  • Managing stressful situations
  • Analyze behavior in stressful situations
  • Overcoming communication barriers
  • Body language essentials
  • Dealing with diversity
  • Developing a customer orientation
  • Inculcating grooming standards
  • Elements of business etiquette
  • Understand how to handle customers who complain, and how to deal with customers from a variety of cultures and backgrounds
  • Understand how to create customer loyalty through great customer service and excellent customer care

 

 

This training is best for: Supervisors, team leaders and team members, medical staff and administrative staff, front desk and call justify staff